Shipping Policy

Shipping Range

The shipping range of our products depends on the countries and regions where we are authorized to ship, as well as the availability of shipping channels.

Shipping Costs

Shipping costs depend on the weight of the items, delivery location, and chosen shipping method, and will be calculated and displayed at checkout. Please note that import duties and taxes (including VAT), if applicable, are not included in the product price or shipping costs. These additional fees are the buyer's responsibility.

Shipping Time

  • Non-pre-orders: Typically, Yolopark will process and ship your order within 1-3 business days after the order is placed (no shipments on weekends and holidays).

Estimated delivery times for standard shipping are as follows:

 Country/Region  Delivery Time (Business Days)
 USA  12-15
 UK  8-10
 Canada  10-15
 Other countries  Please consult the store's customer service
  • For pre-orders and deposit orders, specific shipping times can be found on the product page or by contacting customer service.

Shipping times are estimates and may vary due to customs clearance, local holidays, or unforeseen delays.

YOLOPARK is not responsible for customs-related delays or additional fees.

Please ensure your shipping address and contact details are correct before placing an order. Incorrect or incomplete addresses may result in delays or returned shipments.

Shipping Methods

  • Standard Shipping: For packages under 2kg, we use standard international  shipping, which is cost-effective but may result in minor damage (e.g., dents or deformation) due to the nature of international shipping.

Yolopark is not responsible for minor damages during transit. If your package is severely damaged, please contact us with photos of the damaged packaging and contents at cs@yolopark.com for a replacement or refund (if applicable).

    • Express Shipping: For packages over 2kg, you can opt for express shipping. This method is faster and provides better protection. We will choose the best courier (e.g., UPS, FedEx, DHL) based on your delivery country and region.
    • For IIES/IES Series Products: The shipping method depends on the delivery address (please refer to the checkout page for details or consult the store's customer service.).

    Order Tracking

    Once your order has been shipped, you will receive an email notification from us that includes a tracking number. You can use this tracking number to check the status of your order. Please allow up to 48 hours for the tracking information to be updated.

    If you have not received your order over 20 business days of receiving the shipping confirmation email, please contact us at marketing04@yolopark.com with your name or order number, and we will investigate the issue for you as soon as possible.

    Lost or Damaged Packages

    If you notice any issues with your package tracking (e.g., returned to sender, delivered to the wrong address, marked as delivered but not received) or if your package is damaged, please contact us immediately. We will address the issue as soon as possible.

    For Customers Who Purchased “Shipping Protection by Carebox”

    If you added Shipping Protection by Carebox to your order during checkout, your package is covered for the following situations:

    ✔ Lost Package – Confirmed lost by the shipping carrier
    ✔ Transit Damage – Any damage to the product or packaging during shipping
    ✔ No Tracking Update for 30 Days – Automatically treated as lost
    ✔ Porch Theft – Stolen after delivery, with proof provided

    Claim Requirements:
    Provide clear photos of the outer packaging, inner packaging, and damaged item.

    • Damaged Product:
    Provide clear photos of the outer packaging, inner packaging, and damaged item.
    Carebox will assess the claim and determine compensation.
    • Lost Package:
     1.If the carrier confirms loss, you will be reimbursed directly.
     2.If there is no delivery update for 30 days (domestic) or 60 days (international), the package will be considered lost.
     3.If tracking shows “delivered” but you did not receive it (porch theft), you must provide one of the following documents:
      • Police report
      • Security camera footage
      • Carrier-issued proof of loss
      • Other official documents

    • How to File a Claim:
      • Option A: Click the “Report an Issue” link in your insurance confirmation email to access the claim center.
      • Option B: Visit https://carebox.global/user/login and submit a claim using your order number, Cover ID, email, or phone number (for phone-based orders).
      • Option C: Email service@carebox.global with your claim details.

    • Claim Processing: 
      • Carebox will respond within 24–48 hours after receiving your claim.
      • If additional documents are required, they will notify you via email.
      • If there is no response within 30 days, the case will be automatically closed.