Shipping Policy
1. Shipping Coverage & Delivery Time
YOLOPARK offers worldwide international shipping. Available destinations depend on product eligibility and logistics carrier availability.
**United States
Shipping is currently available within the contiguous United States only (the 48 mainland states).
At this time, we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO military addresses, or PO Boxes.
For in-stock items located in our U.S. warehouse, orders will be processed and shipped within 2–3 business days after purchase. Delivery time may vary depending on the destination.
Please note that pre-order items, merch & accessories, and certain in-stock products may be shipped directly from our China warehouse.
**Other Countries
For international destinations outside the United States, orders are typically delivered within 6–20 business days after dispatch. Delivery time may vary depending on the destination country and local carrier conditions.
Once your order has been shipped, tracking details will be provided so you can monitor your shipment status in real time.
2. Shipping Fees, Import Duties, Taxes & Charges
Shipping fees are calculated based on the actual weight or dimensional weight (volume weight) of the order, as well as the destination.
**Final shipping costs will be displayed at checkout.
Please note that any applicable import duties, taxes (including VAT), customs fees, or other clearance-related charges imposed by local authorities are not included in the product or shipping price.
These charges are the responsibility of the customer. For more information regarding customs regulations in your country, please contact your local customs office.
3. Packaging
YOLOPARK uses protective packaging materials, including high-density corrugated boxes, to help ensure products are protected during normal handling and international shipping.
Due to the nature of international transportation and long-distance transit, we make every effort to ensure that packaging arrives in good condition. However, minor box wear or imperfections may occur and cannot be fully guaranteed.
If you require packaging in perfect collectible condition, we recommend considering local retail options or domestic purchase channels where available.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your order status online.
Please note that tracking information may take up to 48 hours to become active and update.
If you have not received your order within 20 business days after receiving the shipping confirmation, please contact us at marketing04@yolopark.com with your name or order number. Our support team will assist you with further investigation.
5. Lost, Delayed, or Damaged Shipments
If you experience any issues with your shipment tracking, such as the package being returned to sender, delivered to an incorrect address, marked as delivered but not received, or arriving damaged, please contact us as soon as possible.
Our support team will review the case and assist you with the appropriate resolution.
6. For Customers Who Purchased “Shipping Protection by Carebox”
If you added Shipping Protection by Carebox to your order during checkout, your package is covered for the following situations:
✔ Lost Package – Confirmed lost by the shipping carrier
✔ Transit Damage – Any damage to the product or packaging during shipping
✔ No Tracking Update for 30 Days – Automatically treated as lost
✔ Porch Theft – Stolen after delivery, with proof provided
Claim Requirements:
1.1 Damaged Product:
Provide clear photos of the outer packaging, inner packaging, and damaged item.
Carebox will assess the claim and determine compensation.
1.2 Lost Package:
1.1.1. If the carrier confirms loss, you will be reimbursed directly.
1.1.2 If there is no delivery update for 30 days (domestic) or 60 days (international), the package will be considered lost.
1.1.3 If tracking shows “delivered” but you did not receive it (porch theft), you must provide one of the following documents:
• Police report
• Security camera footage
• Carrier-issued proof of loss
• Other official documents
How to File a Claim:
• Option A: Click the “Report an Issue” link in your insurance confirmation email to access the
• Option B: Visit https://carebox.global/user/login and submit a claim using your order number, Cover ID, email, or phone number (for phone-based orders).
• Option C: Email service@carebox.global with your claim details.
Claim Processing:
• Carebox will respond within 24–48 hours after receiving your claim.
• If additional documents are required, they will notify you via email.
• If there is no response within 30 days, the case will be automatically closed.