Shipping Range
The shipping range of our products depends on the countries and regions where we are authorized to ship, as well as the availability of shipping channels.
Shipping Costs
Shipping costs depend on the weight of the items, delivery location, and chosen shipping method, and will be calculated and displayed at checkout. Please note that import duties and taxes (including VAT), if applicable, are not included in the product price or shipping costs. These additional fees are the buyer's responsibility.
Shipping Time
- Non-pre-orders: Typically, Yolopark will process and ship your order within 1-3 business days after the order is placed (no shipments on weekends and holidays).
Estimated delivery times for standard shipping are as follows:
| Country/Region | Delivery Time (Business Days) |
| USA | 12-15 |
| UK | 8-10 |
| Canada | 10-15 |
| Other countries | Please consult the store's customer service |
- For pre-orders and deposit orders, specific shipping times can be found on the product page or by contacting customer service.
Shipping Methods
- Standard Shipping: For packages under 2kg, we use standard international shipping, which is cost-effective but may result in minor damage (e.g., dents or deformation) due to the nature of international shipping.
- Express Shipping: For packages over 2kg, you can opt for express shipping. This method is faster and provides better protection, especially for customers in restricted regions (e.g., Hawaii, Alaska, Puerto Rico, etc.). We will choose the best courier (e.g., UPS, FedEx, DHL) based on your delivery country and region.
- For IIES/IES Series Products: The shipping method depends on the delivery address (please refer to the checkout page for details or consult the store's customer service.).
Order Tracking
Once your order has been shipped, you will receive an email notification from us that includes a tracking number. You can use this tracking number to check the status of your order. Please allow up to 48 hours for the tracking information to be updated.
If you have not received your order over 20 business days of receiving the shipping confirmation email, please contact us at marketing04@yolopark.com with your name or order number, and we will investigate the issue for you as soon as possible.
Lost or Damaged Packages
If you notice any issues with your package tracking (e.g., returned to sender, delivered to the wrong address, marked as delivered but not received) or if your package is damaged, please contact us immediately. We will address the issue as soon as possible.
For customers who have purchased Xcotton Shipping Protection, you can file a claim directly through the Xcotton Resolution Center for lost or damaged packages. Please follow the steps outlined in your confirmation email to submit a claim.
- You can access the claim page via the link in your confirmation email titled "Xcotton Resolution Center".
- For more details on the claims process, please visit our Xcotton Shipping Protection Service Process page.
- If you need any assistance during the claims process, our customer service team is available to guide you.