Shipping Range
The shipping range of the products depend on the countries and regions where we are authorized by the IP holder, and the availability of shipping channels. For specific details, please consult the store's customer service.
Shipping Costs
Shipping costs depend on the weight of the items, the delivery location, and the shipping method, and will be calculated and displayed at checkout. Please note that any import duties and taxes (including VAT) that may apply are not included in the product price or shipping costs. These fees are the buyer's responsibility.
Shipping Time
- Non-pre-orders: Typically, Yolopark will process and ship your order within 1-3 business days after the order is placed (no shipments on weekends and holidays).
Estimated delivery times for standard shipping are as follows:
| Country/Region | Delivery Time (Business Days) |
| USA | 12-15 |
| UK | 10-12 |
| Canada | 12-15 |
| Other countries | Please consult the store's customer service |
- Pre-orders and Deposit Orders: For specific shipping times, please refer to the product page or consult the store's customer service.
Shipping Methods
- Standard Shipping: For most packages under 2kg, we use standard shipping. This method is relatively inexpensive, but due to the nature of international and standard shipping, the box may become dented, deformed, or damaged during transit. Yolopark will not be responsible for minor damage caused during shipping.
If your package is severely damaged, please check the contents and send photos of the damaged packaging and its contents to cs@yolopark.com. We will arrange for a replacement or refund (if applicable).
- Express Shipping: For packages over 2kg, you can choose express shipping. This method is also suitable for customers who want to receive their packages faster and with better protection. Additionally, it applies to some restricted shipping regions (e.g., Hawaii, Alaska, Puerto Rico, etc.).
- For IIES/IES Series Products: The shipping method depends on the delivery address (please refer to the checkout page for details or consult the store's customer service.).
Order Tracking
Once your order has been shipped, you will receive an email notification from us that includes a tracking number. You can use this tracking number to check the status of your order. Please allow 48 hours for the tracking information to update.
If you have not received your order over 20 business days of receiving the shipping confirmation email, please contact us at marketing04@yolopark.com with your name or order number, and we will investigate the issue for you as soon as possible.
Lost or Damaged Packages
If you notice that your package tracking is unusual (e.g., returned to sender, delivered to the wrong address, marked as delivered but not received) or if your package is damaged, please contact us. We will address the issue as soon as possible.